Privacy Policy

This Privacy Policy explains how Calmora Health (Pty) Ltd ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website or contact us about our products.

1. Information We Collect

1.1 Information Provided Voluntarily

When you contact us through the form on our website or by email, we may collect:

• Your full name
• Email address
• Phone number (if you provide it)
• Your message or inquiry
• Any other information you send us voluntarily

1.2 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages you visit on our site
• Date and time of visit
• URL from which you came to our site

2. How We Use Your Information

We use your personal information to:

• Respond to your questions and requests
• Send you information about our products (only if you have given consent)
• Improve our website and services
• Comply with legal obligations
• Protect our legal rights

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you give us consent to process your data
• Legitimate interest: To respond to inquiries and improve our services
• Legal obligations: When we are required by law to retain or process information

4. Sharing Information with Third Parties

4.1 Trusted Service Providers

We may share information with trusted service providers who help us operate our website, conduct our business, or serve you, provided that these parties agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your personal information if we believe it is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

5. Data Retention

We will retain your personal information only as long as necessary to:

• Fulfill the purposes for which the information was collected
• Meet legal, accounting or reporting requirements
• Resolve disputes and enforce agreements

Generally, we retain contact data for 3 years after the last communication, unless you request deletion earlier.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access
• Unauthorized alteration
• Unauthorized distribution
• Unauthorized destruction

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

In accordance with applicable law, you have the right to:

• Access: Request a copy of the personal data we have about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing of your data
• Objection: Object to the processing of your data
• Portability: Request transfer of data in a structured format

To exercise these rights, contact us at: [email protected]

8. Cookies and Similar Technologies

8.1 What are Cookies

Cookies are small text files stored on your device when you visit our website.

8.2 How We Use Cookies

We use cookies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic (if applicable)

8.3 Managing Cookies

You can control cookies through your browser settings. However, blocking cookies may affect website functionality.

9. External Links

Our website may contain links to other sites. This Privacy Policy applies only to our website. We recommend reading the privacy policies of other sites before sharing personal information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.

Continued use of the website after changes will be considered acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

You have the right to lodge a complaint with the Information Regulator of South Africa if you believe that the processing of your personal data infringes the law.